PURPOSE OF POSITION
The Technician's primary goal is to ensure an extraordinary client experience while creating client advocates. The purpose of this position is to train to become a service technician, working in cooperation with the Team Leader to learn the shop process and how to use available shop resources.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may
Must be able to drive and operate vehicle.
Performs the procedures with the assistance of Team Leader while training toward Certification (See Technician Job Description).
Examines vehicle and discusses with the Team Leader the nature and extent of damage or malfunction.
Plans work procedure in cooperation with the Team Leader.
Maintains strict adherence to dealership policy on client vehicle care and operation.
Knows and understands the Client Concern Resolution (CCR) process, and utilize the program to achieve client satisfaction.
Knows and understands the Park Place Privacy and Information Security Policy, and adhere to its requirements.
Attends weekly department meetings.
The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job requires "people" skills and a genuine desire to service the client. A positive attitude and willingness to be a team member are essential to this position.
EDUCATION and/or EXPERIENCE
High school diploma or general education degree (GED); and one to three months related experience and/or training; or equivalent combination of education and experience.
CERTIFICATES, LICENSES, REGISTRATIONS (Including Driver's License)
Operator's Driver's License (must be insurable).
The physical demands described here are representative of
those that must be met by an employee to successfully perform the essential functions of
this job. Reasonable accommodations may be made to enable individuals with disabilities
to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk or hear.
The employee frequently is required to stand, walk, and reach with hands and arms. The employee is occasionally required to utilize manual dexterity as well as stoop, kneel, crouch, or crawl. The employee frequently is required to taste or smell. The employee must regularly lift and/or move up to 100 pounds and frequently lift and/or move more than 100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
Responsive and proactive