PURPOSE OF POSITION
The purpose of the Pre-Owned Sales Experience Manager is to ensure an extraordinary client experience while creating client advocates. A Pre-Owned Sales Experience Manager will assist clients throughout the entire purchase and ownership experience while providing an excellent level of service.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
Learns and utilizes all company and manufacture provided software including but not limited to the Client Relationship Management (CRM) system, vehicle appraisal system, and Auto Alert
Prospects for new and current clients
Executes individual business plans in order to build business relationships and grow sales
Maintains a working knowledge of purchases, leases and F&I products
Understands all current new car and pre-owned manufacture and captive lender programs and rates
Verifies insurance and completes paperwork
Protects the company from potential export transactions and any potential fraud scenarios
Assists in the collection of cash/credit related to client deposits and "cash down"
Accountable for the F&I product sales
Fully prepares for each client appointment and logs appointments in CRM system
Greets prospective and repeat clients on the service drive and analyzes their position towards buying another vehicle
Works in partnership with the F&I Team and accounting team to resolve any outstanding contracts or incomplete deals
Follows up with clients and prospective clients in a timely fashion
Is fully dedicated to a team concept and will assist others for the greater good of the department
Accountable for departmental performance and manufacture standards, including but not limited to; safety equipment activation, technology usage requirements, "Customer Service Index", "Gross Average", "Finance & Lease" and vehicles sold
Has proper knowledge of vehicles and current market trends
Meets/Exceeds Park Place and manufacture training and certification plans and standards
Understands and adheres to the Park Place Sales Process
Knows and understands the Client Concern Resolution (CCR) process, and use the program to achieve client satisfaction
Knows and understands the Park Place Privacy and Information Security Policies, and adhere to the requirements
Reads and understands all company policies and procedures
Attends weekly department meetings
Other duties as assigned
The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job requires "people" skills and a genuine desire to service the client. A positive attitude and willingness to be a team member are essential to this position.
EDUCATION and/or EXPERIENCE
Bachelor's degree (B. A.) from four-year college or university; and one to two years related experience and/or training; or equivalent combination of education and experience. Experience using Microsoft Excel, Microsoft Word and Microsoft Outlook
CERTIFICATES, LICENSES, REGISTRATIONS (Including Driver's License)
Operator's Drivers License (must be insurable)
PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand, walk, and reach with hands and arms. The employee is occasionally required to utilize manual dexterity as well as stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required
by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
Must be able to drive and operate vehicle
Interpersonal skills and Relationship Building