Click column header to sort
Learn and implements the Avondale Process (One Touch)
Learn and utilize Auto Alert to prospect for opportunities within SEM’s client base
Learn and conduct deliveries (including off-site deliveries)
Learn and perform product presentations
Maintain a thorough knowledge of the inventory
Maintain a thorough knowledge of the product including: technical specifications, exterior color options, interior trim options, optional and standard equipment and competitive advantages.
Pull cars from inventory
Greet SEM’s clients when necessary
Assists with appraisal of trade-ins
Get cars ready for deliveries (which includes taking cars to make ready/prep center, cleaning, and filling gas)
Transport cars to offsite locations (including for dealer trades)
Attends weekly department meetings
Other duties may be assigned
THE IDEAL CANDIDATE WILL;
-As a Sales Experience Manager, you will oversee the client’s vehicle selection process and overall transaction while being truly empowered to communicate pricing and lending options. We call it, “One Touch.”
-Sell the world’s most exciting automobiles to our qualified and engaging clientele.
-Prospect for new and current clients within a vast database.
-Be rewarded financially for selling finance & protection products that support the client’s ownership journey.
-Utilize all Avondale and manufacturer required tools, software, training and processes to meet and/or exceed standards.
-Deliver an excellent experience to Avondale clients.
-Assist clients with the handover of their vehicle.
Locates loan cars for clients
Enters loan car data, license, and insurance information into the computer and creates contract, or loan car agreement with all required information
Prepares loan car reports and tracks whereabouts and turnover time on loan car vehicles every day and discusses with ASM
Provides Client Care Center with availability list and ASM’s
Updates client data base as needed
Contacts vendors, e.g. "Enterprise" and "AutoRent" when short of cars to loan
Checks-in returned cars, inspects for damage, secures mileage and closes agreement
Arranges for repairs of damaged or malfunctioning cars
Monitors mileage and arranges maintenance of loan car vehicles at required mileage intervals
Faxes TXDL #s and insurance information to outside vendors
Ensures that cars are clean and operable before delivery to client
Knows and understands the Client Concern Resolution (CCR) process, and utilize the program to achieve client satisfaction
Knows and understands the Avondale Privacy and Information Security Policy, and adhere to its requirements
THE IDEAL CANDIDATE WILL;
-As a Sales Experience Manager, you will oversee the client’s vehicle selection process and overall transaction while being truly empowered to communicate pricing and lending options. We call it, “One Touch.”
-Sell the world’s most exciting automobiles to our qualified and engaging clientele.
-Prospect for new and current clients within a vast database.
-Be rewarded financially for selling finance & protection products that support the client’s ownership journey.
-Utilize all Avondale and manufacturer required tools, software, training and processes to meet and/or exceed standards.
-Deliver an excellent experience to Avondale clients.
-Assist clients with the handover of their vehicle.
Greets clients and escorts client to appropriate member
Parks cars in designated areas
Retrieves cars for clients
Finds and installs license plates
Replaces vehicle bulbs
Notifies Estimator if client is waiting
Keeps service drive free of vehicles and clean and clear of debris
Maintains strict adherence to dealership policy on client vehicle care and operation
Helps clients transfer luggage or packages between cars
Assists techs in moving inoperable vehicles
Alerts Manager to any damage to clients’ vehicles
Drives clients to requested destination as needed
Greets clients and escorts client to appropriate member
Parks cars in designated areas
Retrieves cars for clients
Finds and installs license plates
Replaces vehicle bulbs
Notifies Estimator if client is waiting
Keeps service drive free of vehicles and clean and clear of debris
Maintains strict adherence to dealership policy on client vehicle care and operation
Helps clients transfer luggage or packages between cars
Assists techs in moving inoperable vehicles
Alerts Manager to any damage to clients’ vehicles
Drives clients to requested destination as needed
Processes all paperwork for pre-owned programs
Faxes all buyers’ orders for sold vehicles to the Customer Service Center
Maintains the Vehicle Management System through the dealer (ADP) computer system
Assists the accounting department with the Used-Cars-By-Age Report
Maintains Inventory System
Maintains purchased unit logs and processes purchase slips to the accounting office
Reviews and Researches pre-owned inventory schedules of internals
Maintain all car manuals and records in the Pre-owned Sales storage area
Maintains supply of printed materials required by the Pre-owned Sales department
Performs monthly Pre-Owned physical inventory with assistance from accounting office
Greets clients and visitors, obtains name and nature of business and introduces them to the appropriate member
Assists clients with License Plates and maintains Pre-Owned log of signatures
Coordinates manager's schedule, making appointments and travel arrangements
Conducts research and compiles statistical reports
Prepares monthly manager reports
Coordinates and arranges meetings, prepares agendas, reserves and prepares facilities, and records and transcribes minutes of meetings
Performs other administrative duties such as filing, fax transmission, photocopying, collating, typing, proofreading, data entry, and dictation
Observes factory suggestions on maintenance items and advise clients of the value of maintaining their vehicles in accordance with manufacturer's specifications
Ascertains the needs of clients, collecting information necessary for service or repair diagnosis
Provides clients with an accurate estimate of repair or maintenance costs, and/or a minimal diagnostic fee with explanation of associated costs
Writes Repair Orders, detailing problems and pertinent information, and secure clients’ signature for authorization of repair or service
Informs clients of repair diagnosis, sell repairs and services needed or required for proper operation
Sells and manages extended warranties and complete required documentation
Inspects quality of vehicles following repairs of service to verify that all authorized work is performed and performed properly in the effort to reduce rechecks
Follows up progress of each repair order during the day and contact clients by phone or e-mail twice daily to notify them of any changes to the status or estimated time of completion of their repair, and document changes on repair order
Replies to voice and e-mail messages in a timely manner where either internal or external clients are concerned
Notifies clients when repairs are completed and vehicle is ready for delivery
Reviews and explains repairs and associated costs with client upon completion of service
Documents verbal, in person, and written approvals on repair orders and add-on sales
Maintains a readable status sheet (route sheet) of carryover vehicles and status of clients in for repairs
Maintains a record of status of special order parts
Maintains required Customer Satisfaction Index (CSI) rating in accordance with dealership standards
Maintains required hours per repair order (HPR) in accordance with dealership standards
Must be able to drive and operate vehicle
Examines vehicle, diagnoses and, if needed discusses with the Shop Foreman, or ASM as to the nature and extent of damage or malfunction
Communicates labor time estimates and additional service requests to the ASM for communication to client
Plans work procedure in cooperation with the Shop Foreman
Monitors repair time and updates ASM on status often for client vehicles left for service, and for waiting clients
Maintains strict adherence to dealership policy on client vehicle care and operation
Completes story, or documentation for client repairs
Assists Technician Trainees
Attends company and factory training
Keeps current with factory technical bulletins
Knows and understands the Avondale Privacy and Information Security Policy, and adhere to its requirements
Must be able to drive and operate vehicle
Examines vehicle, diagnoses and, if needed discusses with the Shop Foreman, or ASM as to the nature and extent of damage or malfunction
Communicates labor time estimates and additional service requests to the ASM for communication to client
Plans work procedure in cooperation with the Shop Foreman
Monitors repair time and updates ASM on status often for client vehicles left for service, and for waiting clients
Maintains strict adherence to dealership policy on client vehicle care and operation
Completes story, or documentation for client repairs
Assists Technician Trainees
Attends company and factory training
Keeps current with factory technical bulletins
Knows and understands the Avondale Privacy and Information Security Policy, and adhere to its requirements
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
Our Mercedes-Benz DRIVE Interns will have the opportunity of beginning their career in the Fixed-Ops department at Mercedes-Benz Grapevine. This position will rotate between our car wash department and our shop while interns attend classes at the nearby Mercedes-Benz Training Center. Interns will have a vital role of helping to deliver an elevated experience to our clients.
Must be able to drive and operate vehicle
Examines vehicle, diagnoses and, if needed discusses with the Shop Foreman, or ASM as to the nature and extent of damage or malfunction
Communicates additional service requests to the ASM for communication to client
Plans work procedure in cooperation with the Shop Foreman
Provides labor time estimates to the ASM
Monitors repair time and updates ASM on status often for client vehicles left for service, and for waiting clients
Maintains strict adherence to dealership policy on client vehicle care and operation
Completes story, or documentation for client repairs
Knows and understands dealership computer system
Assists Technician Trainees
Wears approved safety glasses when in designated safety areas
Keeps work area clean and tidy
Attends company and factory training
Keeps current with factory technical bulletins
Understands and follows Federal, State and local regulations such as disposal of hazardous wastes
Knows and understands the Client Concern Resolution (CCR) process, and utilize the program to achieve client satisfaction
Must be able to drive and operate vehicle
Examines vehicle, diagnoses and, if needed discusses with the Shop Foreman, or ASM as to the nature and extent of damage or malfunction
Communicates labor time estimates and additional service requests to the ASM for communication to client
Plans work procedure in cooperation with the Shop Foreman
Monitors repair time and updates ASM on status often for client vehicles left for service, and for waiting clients
Maintains strict adherence to dealership policy on client vehicle care and operation
Completes story, or documentation for client repairs
Assists Technician Trainees
Attends company and factory training
Keeps current with factory technical bulletins
Knows and understands the Avondale Privacy and Information Security Policy, and adhere to its requirements
Must be able to drive and operate vehicle
Examines vehicle, diagnoses and, if needed, discusses with the Shop Foreman, Team Leader, or ASM as to the nature and extent of damage or malfunction
Plans work procedure in cooperation with the Shop Foreman/Team Leader
Monitors repair time and updates ASM on status often for client vehicles left for service, and for waiting clients
Maintains strict adherence to dealership policy on internal vehicle care and operation
Completes story, or documentation for vehicle repairs
Attends company and factory training
Keeps current with factory technical bulletins
Knows and understands the Avondale Privacy and Information Security Policy, and adhere to its requirements
Operating knowledge in measuring systems Celette and Car-O-Liner
Diagnoses and repairs unibody structural damage
Diagnoses and repairs full frame vehicles
Replaces and repairs body panels
Replaces damaged wiring harnesses, or reinstalls harnesses after body repair
Removes and reinstalls interiors
Knows and understands the Avondale Privacy and Information Security Policies, and adhere to the requirements