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Knows and understands the manufacturer warranty policy and procedures
Knows and understands the repair order cycle, and the ability to communicate with the technicians and ASM’s regarding hours, stories and documentation
Up flag and back flag tech according to management
Posts daily payment reports
Cleans all four warranty schedules weekly
Reviews every warranty repair order for completion, accuracy, and legibility, in accordance with the applicable policies and procedures manuals
Returns improperly completed repair orders to their originators for completion or correction
Determines and enter the applicable labor operation codes, failure codes, and other administrative data required
Checks each repair order against the vehicle's service history to avoid making duplicate claims
Monitors the use of special warranty programs for diagnosis time, straight time repairs, etc. for abuse by the service staff
Reports any abuses or fraudulent manipulation of warranty claims to management immediately
Scans repair orders into system and distribute to appropriate party for final processing
Submits warranty claims to the factory or warranty company using the administrative tools available
Reviews all returned and rejected warranty claims and prepares the repair orders for immediate re-submission
Contacts the appropriate warranty claims representative regarding any claims requiring special authorization
Maintains a record of all claims submitted, returned, rejected, or paid and their current status
Keep Axcessa up to date for management to review on-going warranty claim status
Maintains a minimum warranty claims acceptance rate of 98%
Must be able to drive and operate vehicle
Examines vehicle, diagnoses and, if needed discusses with the Shop Foreman, or ASM as to the nature and extent of damage or malfunction
Communicates labor time estimates and additional service requests to the ASM for communication to client
Plans work procedure in cooperation with the Shop Foreman
Monitors repair time and updates ASM on status often for client vehicles left for service, and for waiting clients
Maintains strict adherence to dealership policy on client vehicle care and operation
Completes story, or documentation for client repairs
Assists Technician Trainees
Attends company and factory training
Keeps current with factory technical bulletins
Knows and understands the Avondale Privacy and Information Security Policy, and adhere to its requirements
Learn and implements the Avondale Process (One Touch)
Learn and utilize Auto Alert to prospect for opportunities within SEM’s client base
Learn and conduct deliveries (including off-site deliveries)
Learn and perform product presentations
Maintain a thorough knowledge of the inventory
Maintain a thorough knowledge of the product including: technical specifications, exterior color options, interior trim options, optional and standard equipment and competitive advantages.
Pull cars from inventory
Greet SEM’s clients when necessary
Assists with appraisal of trade-ins
Get cars ready for deliveries (which includes taking cars to make ready/prep center, cleaning, and filling gas)
Transport cars to offsite locations (including for dealer trades)
Attends weekly department meetings
Other duties may be assigned
Locates loan cars for clients
Enters loan car data, license, and insurance information into the computer and creates contract, or loan car agreement with all required information
Prepares loan car reports and tracks whereabouts and turnover time on loan car vehicles every day and discusses with ASM
Provides Client Care Center with availability list and ASM’s
Updates client data base as needed
Contacts vendors, e.g. "Enterprise" and "AutoRent" when short of cars to loan
Checks-in returned cars, inspects for damage, secures mileage and closes agreement
Arranges for repairs of damaged or malfunctioning cars
Monitors mileage and arranges maintenance of loan car vehicles at required mileage intervals
Faxes TXDL #s and insurance information to outside vendors
Ensures that cars are clean and operable before delivery to client
Knows and understands the Client Concern Resolution (CCR) process, and utilize the program to achieve client satisfaction
Knows and understands the Avondale Privacy and Information Security Policy, and adhere to its requirements
Greets clients and escorts client to appropriate member
Parks cars in designated areas
Retrieves cars for clients
Finds and installs license plates
Replaces vehicle bulbs
Notifies Estimator if client is waiting
Keeps service drive free of vehicles and clean and clear of debris
Maintains strict adherence to dealership policy on client vehicle care and operation
Helps clients transfer luggage or packages between cars
Assists techs in moving inoperable vehicles
Alerts Manager to any damage to clients’ vehicles
Drives clients to requested destination as needed
Must be able to drive and operate vehicle
Examines vehicle, diagnoses and, if needed discusses with the Shop Foreman, or ASM as to the nature and extent of damage or malfunction
Communicates labor time estimates and additional service requests to the ASM for communication to client
Plans work procedure in cooperation with the Shop Foreman
Monitors repair time and updates ASM on status often for client vehicles left for service, and for waiting clients
Maintains strict adherence to dealership policy on client vehicle care and operation
Completes story, or documentation for client repairs
Assists Technician Trainees
Attends company and factory training
Keeps current with factory technical bulletins
Knows and understands the Avondale Privacy and Information Security Policy, and adhere to its requirements
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
Our Mercedes-Benz DRIVE Interns will have the opportunity of beginning their career in the Fixed-Ops department at Mercedes-Benz Grapevine. This position will rotate between our car wash department and our shop while interns attend classes at the nearby Mercedes-Benz Training Center. Interns will have a vital role of helping to deliver an elevated experience to our clients.
Must be able to drive and operate vehicle
Examines vehicle, diagnoses and, if needed discusses with the Shop Foreman, or ASM as to the nature and extent of damage or malfunction
Communicates additional service requests to the ASM for communication to client
Plans work procedure in cooperation with the Shop Foreman
Provides labor time estimates to the ASM
Monitors repair time and updates ASM on status often for client vehicles left for service, and for waiting clients
Maintains strict adherence to dealership policy on client vehicle care and operation
Completes story, or documentation for client repairs
Knows and understands dealership computer system
Assists Technician Trainees
Wears approved safety glasses when in designated safety areas
Keeps work area clean and tidy
Attends company and factory training
Keeps current with factory technical bulletins
Understands and follows Federal, State and local regulations such as disposal of hazardous wastes
Knows and understands the Client Concern Resolution (CCR) process, and utilize the program to achieve client satisfaction
Must be able to drive and operate vehicle
Examines vehicle, diagnoses and, if needed discusses with the Shop Foreman, or ASM as to the nature and extent of damage or malfunction
Communicates labor time estimates and additional service requests to the ASM for communication to client
Plans work procedure in cooperation with the Shop Foreman
Monitors repair time and updates ASM on status often for client vehicles left for service, and for waiting clients
Maintains strict adherence to dealership policy on client vehicle care and operation
Completes story, or documentation for client repairs
Assists Technician Trainees
Attends company and factory training
Keeps current with factory technical bulletins
Knows and understands the Avondale Privacy and Information Security Policy, and adhere to its requirements
Must be able to drive and operate vehicle
Examines vehicle, diagnoses and, if needed, discusses with the Shop Foreman, Team Leader, or ASM as to the nature and extent of damage or malfunction
Plans work procedure in cooperation with the Shop Foreman/Team Leader
Monitors repair time and updates ASM on status often for client vehicles left for service, and for waiting clients
Maintains strict adherence to dealership policy on internal vehicle care and operation
Completes story, or documentation for vehicle repairs
Attends company and factory training
Keeps current with factory technical bulletins
Knows and understands the Avondale Privacy and Information Security Policy, and adhere to its requirements