Knows and understands the manufacturer warranty policy and procedures Knows and understands the repair order cycle, and the ability to communicate with the technicians and ASM’s regarding hours, stories and documentation Up flag and back flag tech according to management Posts daily payment reports Cleans all four warranty schedules weekly Reviews every warranty repair order for completion, accuracy, and legibility, in accordance with the applicable policies and procedures manuals Returns improperly completed repair orders to their originators for completion or correction Determines and enter the applicable labor operation codes, failure codes, and other administrative data required Checks each repair order against the vehicle's service history to avoid making duplicate claims Monitors the use of special warranty programs for diagnosis time, straight time repairs, etc. for abuse by the service staff Reports any abuses or fraudulent manipulation of warranty claims to management immediately Scans repair orders into system and distribute to appropriate party for final processing Submits warranty claims to the factory or warranty company using the administrative tools available Reviews all returned and rejected warranty claims and prepares the repair orders for immediate re-submission Contacts the appropriate warranty claims representative regarding any claims requiring special authorization Maintains a record of all claims submitted, returned, rejected, or paid and their current status Keep Axcessa up to date for management to review on-going warranty claim status Maintains a minimum warranty claims acceptance rate of 98%

Must be able to drive and operate vehicle Examines vehicle, diagnoses and, if needed discusses with the Shop Foreman, or ASM as to the nature and extent of damage or malfunction Communicates labor time estimates and additional service requests to the ASM for communication to client Plans work procedure in cooperation with the Shop Foreman Monitors repair time and updates ASM on status often for client vehicles left for service, and for waiting clients Maintains strict adherence to dealership policy on client vehicle care and operation Completes story, or documentation for client repairs Assists Technician Trainees Attends company and factory training Keeps current with factory technical bulletins Knows and understands the Avondale Privacy and Information Security Policy, and adhere to its requirements

Digital Analysis and Creation Manage and enhance, key digital marketing vendor relationships, including but not limited to Cox / Dealer.com, Engage, AutoTrader, DuPont, CarGurus, and AutoAlert. Measure, analyze and communicate the performance of all digital marketing campaigns, assessing against goals (ROI and KPIs). Continuously review and analyze OEM and dealership sales and implement the latest digital marketing trends/strategies to continuously drive qualified traffic to Avondale dealerships. Incorporate OEM and dealership sales & service monthly specials into all digital and multi-touch campaigns. Partners with Variable Directors to improve inventory merchandising for maximum effectiveness. Website Strategy Develop and optimize all website properties to align with business goals, brand strategy, and defined KPIs. Research, identify and coordinate website enhancements that align with Avondale and OEM brand strategy. Incorporate business strategy into website execution strategies to ensure alignment with overarching organizational goals. Operational Marketing Analyze first and third-party data through CRM and other platforms to generate targeted lists for email marketing campaigns, capitalizing on identified business opportunities. Create and deploy email marketing campaigns in the marketing analytics and email marketing platform. Report performance of email marketing campaigns to marketing and store leadership and make adjustments for effective execution. Engage with the OEM Marketing sites to ensure current assets are being leveraged across campaigns. Work with the Marketing Team to submit quarterly/annual Marketing Plans by OEM, based off each OEM's requirements. Manage and submit appropriate plans and documentation for manufacturer co-op reimbursement and track the reimbursable expenses to ensure they are reimbursed properly. Project Management and Scheduling Responsible for comprehensive management of all marketing department projects, including the oversight of project timelines and execution reporting. Assign and follow up on project tasks that facilitate effective collaboration with internalteam members and external partners. Manage and schedule engagements with vendor partners, such as photography and video production teams, and communicate these schedules with our store teams. Digital Merchandising and Website Compliance Execute digital merchandising and proactively conduct website compliance audits for all website properties, reporting necessary changes to vendor partners. Partner with the Digital Marketing Director to strategize ongoing website improvements and changes, while managing the scheduling, project management, and implementation. Interpret and implement manufacture compliance requirements. Manage communication and expectations between vendor and manufacturer partners. Reporting and Analytics Maintain successful scores for OEM website audits. Ensure timely delivery of monthly reports to the dealerships by the 5th of each month. Analyze YoY website traffic and conversion rate growth, as well as overall sales and service opportunities.

Learn and implements the Avondale Process (One Touch) Learn and utilize Auto Alert to prospect for opportunities within SEM’s client base Learn and conduct deliveries (including off-site deliveries) Learn and perform product presentations Maintain a thorough knowledge of the inventory Maintain a thorough knowledge of the product including: technical specifications, exterior color options, interior trim options, optional and standard equipment and competitive advantages. Pull cars from inventory Greet SEM’s clients when necessary Assists with appraisal of trade-ins Get cars ready for deliveries (which includes taking cars to make ready/prep center, cleaning, and filling gas) Transport cars to offsite locations (including for dealer trades) Attends weekly department meetings Other duties may be assigned

THE IDEAL CANDIDATE WILL;   -As a Sales Experience Manager, you will oversee the client’s vehicle selection process and overall transaction while being truly empowered to communicate pricing and lending options. We call it, “One Touch.”  -Sell the world’s most exciting automobiles to our qualified and engaging clientele.  -Prospect for new and current clients within a vast database.  -Be rewarded financially for selling finance & protection products that support the client’s ownership journey.  -Utilize all Avondale and manufacturer required tools, software, training and processes to meet and/or exceed standards.  -Deliver an excellent experience to Avondale clients.  -Assist clients with the handover of their vehicle.

Locates loan cars for clients Enters loan car data, license, and insurance information into the computer and creates contract, or loan car agreement with all required information Prepares loan car reports and tracks whereabouts and turnover time on loan car vehicles every day and discusses with ASM Provides Client Care Center with availability list and ASM’s Updates client data base as needed Contacts vendors, e.g. "Enterprise" and "AutoRent" when short of cars to loan Checks-in returned cars, inspects for damage, secures mileage and closes agreement Arranges for repairs of damaged or malfunctioning cars Monitors mileage and arranges maintenance of loan car vehicles at required mileage intervals Faxes TXDL #s and insurance information to outside vendors Ensures that cars are clean and operable before delivery to client Knows and understands the Client Concern Resolution (CCR) process, and utilize the program to achieve client satisfaction Knows and understands the Avondale Privacy and Information Security Policy, and adhere to its requirements

THE IDEAL CANDIDATE WILL;   -As a Sales Experience Manager, you will oversee the client’s vehicle selection process and overall transaction while being truly empowered to communicate pricing and lending options. We call it, “One Touch.”  -Sell the world’s most exciting automobiles to our qualified and engaging clientele.  -Prospect for new and current clients within a vast database.  -Be rewarded financially for selling finance & protection products that support the client’s ownership journey.  -Utilize all Avondale and manufacturer required tools, software, training and processes to meet and/or exceed standards.  -Deliver an excellent experience to Avondale clients.  -Assist clients with the handover of their vehicle.

Greets clients and escorts client to appropriate member Parks cars in designated areas Retrieves cars for clients Finds and installs license plates Replaces vehicle bulbs Notifies Estimator if client is waiting Keeps service drive free of vehicles and clean and clear of debris Maintains strict adherence to dealership policy on client vehicle care and operation Helps clients transfer luggage or packages between cars Assists techs in moving inoperable vehicles Alerts Manager to any damage to clients’ vehicles Drives clients to requested destination as needed

Must be able to drive and operate vehicle Examines vehicle, diagnoses and, if needed discusses with the Shop Foreman, or ASM as to the nature and extent of damage or malfunction Communicates labor time estimates and additional service requests to the ASM for communication to client Plans work procedure in cooperation with the Shop Foreman Monitors repair time and updates ASM on status often for client vehicles left for service, and for waiting clients Maintains strict adherence to dealership policy on client vehicle care and operation Completes story, or documentation for client repairs Assists Technician Trainees Attends company and factory training Keeps current with factory technical bulletins Knows and understands the Avondale Privacy and Information Security Policy, and adhere to its requirements

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.   Our Mercedes-Benz DRIVE Interns will have the opportunity of beginning their career in the Fixed-Ops department at Mercedes-Benz Grapevine. This position will rotate between our car wash department and our shop while interns attend classes at the nearby Mercedes-Benz Training Center.  Interns will have a vital role of helping to deliver an elevated experience to our clients.

Must be able to drive and operate vehicle Examines vehicle, diagnoses and, if needed discusses with the Shop Foreman, or ASM as to the nature and extent of damage or malfunction Communicates additional service requests to the ASM for communication to client Plans work procedure in cooperation with the Shop Foreman Provides labor time estimates to the ASM Monitors repair time and updates ASM on status often for client vehicles left for service, and for waiting clients Maintains strict adherence to dealership policy on client vehicle care and operation Completes story, or documentation for client repairs Knows and understands dealership computer system Assists Technician Trainees Wears approved safety glasses when in designated safety areas Keeps work area clean and tidy Attends company and factory training Keeps current with factory technical bulletins Understands and follows Federal, State and local regulations such as disposal of hazardous wastes Knows and understands the Client Concern Resolution (CCR) process, and utilize the program to achieve client satisfaction

Must be able to drive and operate vehicle Examines vehicle, diagnoses and, if needed discusses with the Shop Foreman, or ASM as to the nature and extent of damage or malfunction Communicates labor time estimates and additional service requests to the ASM for communication to client Plans work procedure in cooperation with the Shop Foreman Monitors repair time and updates ASM on status often for client vehicles left for service, and for waiting clients Maintains strict adherence to dealership policy on client vehicle care and operation Completes story, or documentation for client repairs Assists Technician Trainees Attends company and factory training Keeps current with factory technical bulletins Knows and understands the Avondale Privacy and Information Security Policy, and adhere to its requirements

Must be able to drive and operate vehicle Examines vehicle, diagnoses and, if needed, discusses with the Shop Foreman, Team Leader, or ASM as to the nature and extent of damage or malfunction Plans work procedure in cooperation with the Shop Foreman/Team Leader Monitors repair time and updates ASM on status often for client vehicles left for service, and for waiting clients Maintains strict adherence to dealership policy on internal vehicle care and operation Completes story, or documentation for vehicle repairs Attends company and factory training Keeps current with factory technical bulletins Knows and understands the Avondale Privacy and Information Security Policy, and adhere to its requirements  

Operating knowledge in measuring systems Celette and Car-O-Liner Diagnoses and repairs unibody structural damage Diagnoses and repairs full frame vehicles Replaces and repairs body panels  Replaces damaged wiring harnesses, or reinstalls harnesses after body repair Removes and reinstalls interiors Knows and understands the Avondale Privacy and Information Security Policies, and adhere to the requirements