Knows and understands the manufacturer warranty policy and procedures Knows and understands the repair order cycle, and the ability to communicate with the technicians and ASM’s regarding hours, stories and documentation Up flag and back flag tech according to management Posts daily payment reports Cleans all four warranty schedules weekly Reviews every warranty repair order for completion, accuracy, and legibility, in accordance with the applicable policies and procedures manuals Returns improperly completed repair orders to their originators for completion or correction Determines and enter the applicable labor operation codes, failure codes, and other administrative data required Checks each repair order against the vehicle's service history to avoid making duplicate claims Monitors the use of special warranty programs for diagnosis time, straight time repairs, etc. for abuse by the service staff Reports any abuses or fraudulent manipulation of warranty claims to management immediately Scans repair orders into system and distribute to appropriate party for final processing Submits warranty claims to the factory or warranty company using the administrative tools available Reviews all returned and rejected warranty claims and prepares the repair orders for immediate re-submission Contacts the appropriate warranty claims representative regarding any claims requiring special authorization Maintains a record of all claims submitted, returned, rejected, or paid and their current status Keep Axcessa up to date for management to review on-going warranty claim status Maintains a minimum warranty claims acceptance rate of 98%

Must be able to drive and operate vehicle Examines vehicle, diagnoses and, if needed discusses with the Shop Foreman, or ASM as to the nature and extent of damage or malfunction Communicates labor time estimates and additional service requests to the ASM for communication to client Plans work procedure in cooperation with the Shop Foreman Monitors repair time and updates ASM on status often for client vehicles left for service, and for waiting clients Maintains strict adherence to dealership policy on client vehicle care and operation Completes story, or documentation for client repairs Assists Technician Trainees Attends company and factory training Keeps current with factory technical bulletins Knows and understands the Avondale Privacy and Information Security Policy, and adhere to its requirements

Must be able to drive and operate vehicle Examines vehicle, diagnoses and, if needed discusses with the Shop Foreman, or ASM as to the nature and extent of damage or malfunction Communicates labor time estimates and additional service requests to the ASM for communication to client Plans work procedure in cooperation with the Shop Foreman Monitors repair time and updates ASM on status often for client vehicles left for service, and for waiting clients Maintains strict adherence to dealership policy on client vehicle care and operation Completes story, or documentation for client repairs Assists Technician Trainees Attends company and factory training Keeps current with factory technical bulletins Knows and understands the Avondale Privacy and Information Security Policy, and adhere to its requirements

Observes factory suggestions on maintenance items and advise clients of the value of maintaining their vehicles in accordance with manufacturer's specifications Ascertains the needs of clients, collecting information necessary for service or repair diagnosis Provides clients with an accurate estimate of repair or maintenance costs, and/or a minimal diagnostic fee with explanation of associated costs Writes Repair Orders, detailing problems and pertinent information, and secure clients’ signature for authorization of repair or service Informs clients of repair diagnosis, sell repairs and services needed or required for proper operation Sells and manages extended warranties and complete required documentation Inspects quality of vehicles following repairs of service to verify that all authorized work is performed and performed properly in the effort to reduce rechecks Follows up progress of each repair order during the day and contact clients by phone or e-mail twice daily to notify them of any changes to the status or estimated time of completion of their repair, and document changes on repair order Replies to voice and e-mail messages in a timely manner where either internal or external clients are concerned Notifies clients when repairs are completed and vehicle is ready for delivery Reviews and explains repairs and associated costs with client upon completion of service Documents verbal, in person, and written approvals on repair orders and add-on sales Maintains a readable status sheet (route sheet) of carryover vehicles and status of clients in for repairs Maintains a record of status of special order parts Maintains required Customer Satisfaction Index (CSI) rating in accordance with dealership standards Maintains required hours per repair order (HPR) in accordance with dealership standards

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.   Our Mercedes-Benz DRIVE Interns will have the opportunity of beginning their career in the Fixed-Ops department at Mercedes-Benz Grapevine. This position will rotate between our car wash department and our shop while interns attend classes at the nearby Mercedes-Benz Training Center.  Interns will have a vital role of helping to deliver an elevated experience to our clients.

Must be able to drive and operate vehicle Examines vehicle, diagnoses and, if needed discusses with the Shop Foreman, or ASM as to the nature and extent of damage or malfunction Communicates additional service requests to the ASM for communication to client Plans work procedure in cooperation with the Shop Foreman Provides labor time estimates to the ASM Monitors repair time and updates ASM on status often for client vehicles left for service, and for waiting clients Maintains strict adherence to dealership policy on client vehicle care and operation Completes story, or documentation for client repairs Knows and understands dealership computer system Assists Technician Trainees Wears approved safety glasses when in designated safety areas Keeps work area clean and tidy Attends company and factory training Keeps current with factory technical bulletins Understands and follows Federal, State and local regulations such as disposal of hazardous wastes Knows and understands the Client Concern Resolution (CCR) process, and utilize the program to achieve client satisfaction

Must be able to drive and operate vehicle Examines vehicle, diagnoses and, if needed discusses with the Shop Foreman, or ASM as to the nature and extent of damage or malfunction Communicates labor time estimates and additional service requests to the ASM for communication to client Plans work procedure in cooperation with the Shop Foreman Monitors repair time and updates ASM on status often for client vehicles left for service, and for waiting clients Maintains strict adherence to dealership policy on client vehicle care and operation Completes story, or documentation for client repairs Assists Technician Trainees Attends company and factory training Keeps current with factory technical bulletins Knows and understands the Avondale Privacy and Information Security Policy, and adhere to its requirements

Must be able to drive and operate vehicle Examines vehicle, diagnoses and, if needed, discusses with the Shop Foreman, Team Leader, or ASM as to the nature and extent of damage or malfunction Plans work procedure in cooperation with the Shop Foreman/Team Leader Monitors repair time and updates ASM on status often for client vehicles left for service, and for waiting clients Maintains strict adherence to dealership policy on internal vehicle care and operation Completes story, or documentation for vehicle repairs Attends company and factory training Keeps current with factory technical bulletins Knows and understands the Avondale Privacy and Information Security Policy, and adhere to its requirements