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ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
Escorts client to appropriate member
Parks cars in designated areas
Retrieves cars for clients
Finds and installs license plates
Replaces vehicle bulbs
Notifies Assistant Service Manager (ASM) or Estimator if client is waiting
Keeps service drive free of vehicles
Maintains strict adherence to dealership policy on client vehicle care and operation
Helps clients transfer luggage or packages between cars
Assists techs in moving inoperable vehicles
Alerts Manager to any damage to clients’ vehicles
Assists with housekeeping on the service drive keeping it clean and clear of debris
Drives clients to requested destination as needed
Knows and understands the Client Concern Resolution (CCR) process, and utilize the program to achieve client satisfaction
Knows and understands the Park Place Privacy and Information Security Policy, and adhere to its requirements
Attends department meetings as requested